Frequently Asked Questions (FAQs)
Our programs were created for a wide age range. Think Outside Jr. is designed for children ages 4 – 7, while our regular Think Outside program is best suitable for ages 7 – 16+. Depending on the interests of your child and parent involvement, the regular Think Outside program can also be interesting for younger children. The Think Outside Jr. focuses on the What & Why questions of nature and making it fun for kids to play outside and our regular Think Outside program is designed to help children gain confidence in the outdoors with our challenges and education with quality outdoor gear that can grow with them.
Our programs were created for a wide age range. Think Outside Jr. is designed for children ages 4 – 7, while our regular Think Outside program is best suitable for ages 7-16+. Depending on the interests of your child and parent involvement, the regular Think Outside program can also be interesting for younger children. The Think Outside Jr. focuses on the What & Why questions of nature and making it fun for kids to play outside and our regular Think Outside program is designed to help children learn new skills and gain confidence in the outdoors with our challenges and education, providing quality outdoor gear that can grow with them.
We have partnered with several companies to carefully source outdoor products suitable for young adventurers. Our content is curated from credible online and print sources and in partnership with teachers, and activities are tested with children of various age ranges.
We offer several different pricing plans. Please visit our Pricing sections for more details on each of our plans.
Your credit card will be charged immediately based on your selected pricing plan. Our processing renewal date is the 25th of each month. Please note that we bill in advance of packages being shipped in order to process the shipments. Your Intro box will ship within 10 business days of your initial order date. All subsequent boxes ship out around the 5th of each month.
Your Intro box will ship within 10 business days of your initial order date. All subsequent boxes ship out around the 5th of each month using USPS priority shipping.
Your first package will ship within 10 business days of your initial order date. All subsequent packages ship out around the 5th of each month using USPS or UPS priority shipping. In most cases, your packages will arrive within a few business days after shipment. International shipments can take several weeks as the box will need to be processed through customs. In some countries, such as the UK, extra custom charges outside of our control may apply at receipt of the package.
THiNK OUTSiDE (ages 7-16+) is designed as a year-long program. Your subscription includes your Intro box plus 12 monthly themed boxes. Your subscription will automatically end after you received all 13 boxes. If for any reason you are not satisfied, you can cancel anytime prior to your next renewal.
THiNK OUTSiDE Junior (ages 4-7) is a two year program. This subscription includes the Intro package plus 24 monthly themed packages. The subscription will automatically end after you receive all 25 boxes. If for any reason you are not satisfied, you can cancel anytime prior to your next renewal.
You can cancel a monthly subscription anytime after the first box ships. Please cancel using “My Account” by 6:00 PM EST the day before your next billing date if you do not wish to receive that month’s box. Cancellation requests received after this date shall take effect the following month. If you wish to email us, please contact us at least two business days prior to your subscription’s auto-renewal date by emailing us at Support@ThinkOutsideBoxes.com.
Multi-month subscriptions (pay every 3 months or every 6 months) can be cancelled anytime prior to your subscription’s renewal date. However, the change will not take effect until the original multi-month term has ended. Auto-renewing subscriptions can be cancelled using our online service by 6:00 PM EST the day before your next billing date. Full-year prepaid subscriptions automatically expire after the year is complete and are non-refundable. For more information, please see our Terms of Service.
Families can order individual subscriptions for each sibling, or they can share one subscription amongst multiple siblings. If purchasing multiple subscriptions for your family, we automatically apply a sibling discount on renewals when boxes are shipped to the same address. To take advantage of the sibling discount ($2 off per box), simply add each subscription to your cart and check out in one order.
You can also purchase one box for your children to share. Please note that sharing one subscription only provides one set of outdoor gear. However, you can purchase additional gear, such as a backpack, with your first order by clicking here.
You can update the address information in your online customer account by logging into My Account. To update your address, please do the following:
1. Login to “My Account”
2. Click on “Subscriptions” on the left menu
3. On the appropriate subscription, select “View/Edit Address” to the far right
4. Beside “Actions”, select “Change Address”
5. Update the address as appropriate.
6. Click on “Save Address”
Please note that the address changes should be made by the 27th of a calendar month to ensure shipment of the next theme box to the new address. If we need to resend a box to a different address, additional shipping charges may apply. With questions, please email us at Support@ThinkOutsideBoxes.freshdesk.com.
You can update the payment information on your account by logging into My Account. To update your subscription payment method, please do the following:
1. Login to “My Account”
2. Click on “Subscriptions” on the left menu
3. Select the subscription number for the subscription that needs updated
Note: If your subscription is on hold, contact us at email@example.com to request the subscription be reactivated for billing updates.
4. Beside “Actions”, select “Change Payment”
5. Update the payment as appropriate.
6. Click on “Change payment method”
Please note that the payment updates should be made before the 25th of a calendar month to avoid issues with renewal payment processing.
Yes. We can ship the first package to you and have the remainder of the subscription shipped directly to the child. Just enter your own address in the shipping address field for the first order. After the 5th, you can update the shipping address under My Account. If you need help, feel free to email us at Support@ThinkOutsideBoxes.com.
If your subscription is currently showing an “On hold” status, you can easily reactivate it from your account page.
Log into our website and click on your account (in the menu bar near the cart) or click here.
Select subscriptions from the left hand menu.
Click on “View” for the respective subscription.
In the Actions menu, simply click on “Reactivate”. Your subscription will be active to begin renewing on your next renewal date.
Our boxes for ages 7-16+ include a 28+ page educational and hands-on activity booklet that can serve as a parent’s curriculum and a supplement to a teacher’s manual or lesson plan. Each month’s booklet includes activities to teach outdoor sciences and STEM-focused topics, such as water filtration, pulley systems, astronomy, and more. Along with the gear and resource cards, our year-long curriculum helps to foster creativity, encourage strategic thinking, and promote empathy.
Our THiNK OUTSiDE Junior program for ages 4-7 helps answer some of the “why” and “what” questions kids have about the natural world. Developed with the help of teachers, these package come with a 16+ page educational and hands-on activity booklet, toys and gear to practice new skills, outdoor bingo, and much more. Get your kids excited about the outdoors!
Think Outside works with many charter schools to allow parents the opportunity to add our program to their home curriculum. If you would like for THiNK OUTSiDE to be included within your charter school’s vendor list, please reach out to firstname.lastname@example.org. You can also visit our Education page to see which charter schools are already partnering with us.
Shipping within the U.S. and Puerto Rico is always free. International shipping is also available in select countries for an added cost. Orders shipped to Canada will include an additional $5 shipping fee. Orders shipped to the UK, Ireland, Australia, New Zealand, and most European countries include a $10 shipping fee. Always feel free to contact us at Support@ThinkOutsideBoxes.com to see if we could ship to your country.
We accept all major credit cards (Visa, Mastercard, American Express, Discover).
Yes, we ship to P.O. Boxes, APO addresses, and US Territories using USPS priority mail shipping. If you have concerns that you can’t be serviced via USPS, please reach out to us at Support@ThinkOutsideBoxes.com.
Sales taxes are collected where required by law. Taxes will be calculated at checkout.
Now that you received a gift card to our website, you have several options to use it:
Sign up for a subscription(s) and enter your gift card code during check-out.
Go to our shop page at www.thinkoutsideboxes.com/shop and browse through our cool products. Once you added all your items to your cart, enter your gift card code during check-out.
If you already have a subscription or you have a gift card balance that you want to apply to your current subscription, simply log into your account at www.thinkoutsideboxes.com/my-account and go to Subscriptions. Turn on the toggle “Pay with gift card balance”. This will automatically apply any gift card balance to your next renewal(s).