(i) Damaged Products.
If the Product arrives damaged (“Damaged Product”), you may request a replacement product by contacting Company at firstname.lastname@example.org. When sending the email, it is important to attach a picture that shows the damaged product. Company will provide a full replacement of the damaged product only in accordance with the Return Procedures below. Provided that Company confirms that your Product was a Damaged Product, your sole and exclusive remedy is that Company will send you a replacement product.
We do not accept any Product exchanges for any reason whatsoever.
(iii) Return Procedures.
The following sets forth the required “Return Procedures”: All claims for damaged products must be made within 10 days after the Product shipment date, and claims must be received via contacting customer service at email@example.com.